It’s 9AM Monday morning, and you’re trying to connect to the office from home. You’ve tried multiple times, but you keep getting the same error. Who do you call for support? The IT department or Bob in accounting who seems to know a lot about computers? Your business may have an official or unofficial IT department, but there’s usually a “go-to” person when you need help.

What Is Outsourced IT Exactly?

In short, outsourced IT support is a service that provides assistance with computer technology not managed by an internal member of the company. This includes tasks such as systems administration, technical support, troubleshooting, and the installation and configuration of computer hardware, software, systems, networks, printers, and scanners.