What Is IT Support Exactly?

It’s 9AM Monday morning, and you’re trying to connect to the office from home. You’ve tried multiple times, but you keep getting the same error. Who do you call for support? The IT department or Bob in accounting who seems to know a lot about computers? Your business may have an official or unofficial IT department, but there’s usually a “go-to” person when you need help.

Outsourced IT Support: The Complete Guide for 2023

What Is Outsourced IT Exactly?

In short, outsourced IT support is a service that provides assistance with computer technology not managed by an internal member of the company. This includes tasks such as systems administration, technical support, troubleshooting, and the installation and configuration of computer hardware, software, systems, networks, printers, and scanners.

News Alert: Canadian national defence contractor victim of cyberattack

June 10, 2022

A contractor to the Canadian Department of National Defence (DND) based in Montreal, Quebec, has reportedly suffered a devastating cyberattack.

Earlier this week the DND confirmed reports that its contractor, CMC Electronics, had alerted the government that it has been the victim of "cyber breach related incident.

Critical security update for older versions of Microsoft Windows

Microsoft announced yesterday that they had discovered a security vulnerability in older versions of Windows that could allow a hacker to access the computer without any user action required. This is covered under advisory CVE-2019-0708.

Affected versions:

Windows XP
Windows 7
Windows Server 2003
Windows Server 2008

Unaffected versions:

Windows 10
Windows Server 2016
Windows Server 2019

Due to the far-reaching affects of this vulnerability, Microsoft has taken the unusual step of releasing updates for versions of Windows that have been outside mainstream support for several years (e.g. Windows XP and Windows Server 2003).

Have There Been Any Attacks Yet?

As of the writing of this post Microsoft says they have not seen any evidence of attacks against this serious security vulnerability.

Canada Set To Be A Global Leader in Cyber Security

We've all heard about the massive cyber breaches that have been reported in the news over the past year, which have made a lot of people nervous, and rightly so.

The Government of Canada has released its long-awaited update to the national cyber security strategy, which is designed to better protect Canadians from cyber crime, quickly respond to emerging threats, and provide protection for critical government and private sector systems.