In this update, we continue to address a common query from potential clients: "How much do your IT services cost?" Our previous post covered common service models like break-fix and managed IT. Now, we delve into the actual pricing.
These pricing estimates are based on national averages from a recent survey by Service Leadership, a reputable consulting firm that specializes in analyzing financial metrics of IT service providers across Canada. We share this data to help you grasp the typical charges of most Managed Service Providers (MSPs) and IT services, and to highlight the significant differences in service contracts that you should be aware of before committing.
Remember, the actual cost is less important than the value you receive. Many low-cost IT providers conceal the real cost of their services, leading to unexpected expenses.
For small businesses in the Toronto area, here are the fee ranges for IT services:
Hourly Break-Fix Fees: Typically, break-fix services range from $175 to $250 per hour with a minimum one-hour charge. Discounts may be available for pre-purchased hours.
This model suits very small businesses without sensitive client data or complex IT needs. It's less suitable for growing businesses with more than five employees.
Project Fees: For one-time IT projects, costs vary widely depending on the project's complexity and scope. When engaging an IT firm for a project, ensure a detailed scope of work and a fixed budget and timeline. Avoid open-ended hourly billing to prevent unexpected charges.
Managed IT Services: Monthly fees for these services are usually based on the number of devices, users, and locations. The average per-user cost ranges from $165 to $275, with expected increases due to inflation and tight labor markets.
Higher fees often reflect the quality of service, including cybersecurity and compliance capabilities, CIO services, and experienced staff. Be cautious of low-cost providers charging less than $165 per employee, as they may skimp on essential services like security and backup.
If you're tired of persistent IT issues and inefficiency, consider reaching out to us. We offer quality IT support with experienced technicians on staff.
Schedule a free consultation by calling 416-440-1400 or visiting www.sentryon-it.com/10. We'll discuss your specific needs, address concerns, and provide competitive bids.