So what exactly is Spectacular Service? In short it's our promise to always provide the absolute best service to our clients, bar none.
We dare you to find another IT solution provider in our service area that dares to make the following promises:
- Quick Response - we actually have someone in our office to answer your calls. And in the event they're busy on another call and you leave a voicemail, we'll be sure to get back to you within 60 minutes.
- No Geek Speak - our IT professionals are experts at explaining technology using Plain English, so you'll never have to worry about
- Simple & Accurate Billing - all invoices from us are detailed and include summaries of the work performed. You'll never have to worry about getting a one-line mystery bill where you don't understand what you're paying for.
- 100% Satisfaction Guarantee - we're not happy until you are. If any work we do for you doesn't live up to the expectation set at the beginning of the job, we'll keep working at no extra charge until it's done right.
- No Unexpected Surprises - after completing our initial evaluation for a project, we'll inform you if there will be any downtime, your data is at risk, or we forsee any other problems. Then we'll work with you to create an agreed-upon game plan to mitigate the risk before moving forward on your project.